Call Centre Data Collection
Enhanced Data Quality
Rotations, randomization, real-time math calculations, text inserts, min/max limits, logic checks
Quality Controls
Automated quotas and callbacks; dedicated supervisors for monitoring data collection
Predictive Dialer
Can be set for zero drops; automated dialer
Data Redundancy
All data collected, including dialing outcomes; saved in real time; data never lost
Client Monitoring
Clients can have access to remote monitoring; digital audio files available
Enhanced Multi-lingual Interviewing
Surveys can be programmed to use 2-bit characters
Interim Results
Clients can receive results of survey progression