Telephone Surveys

We have the latest call centre data collection capabilities and one of the largest research call centres in Canada. So you benefit from the most accurate and efficient data collections solutions available.

Some features of our system—

144 CATI (computer aided telephone interviewing) stations providing 700 hours of residential interviewing and 900 hours of business interviewing each day
English, French, Chinese and Punjabi interviewing, with other languages available on request
Proactive and predictive dialing
Ability to email or fax respondents during survey
Digital recording of surveys
Digital sound file (.wav) playback during survey
Ability to present surveys on-screen in 2-bit character (e.g., Chinese, Arabic)

If your objectives call for both telephone and online data collection, we can also manage this. Respondents could have the choice of completing a survey by telephone, online, or a combination of the two.

Want to know more about our call centre data collection capabilities?