Customer Satisfaction and Loyalty Tracking Studies

NRG Research Group is an international leader in evaluating and tracking customer satisfaction with products and services. We employ a set of diagnostic and reporting tools to assist clients in making product and service changes to improve quality and maximize customer retention. One of our approaches to customer satisfaction diagnostics has been taught in the MBA program of one of the world's best business schools (Stanford University Graduate School of Business).

We also have an international reputation in the quality improvement domain of the health care sector, in which we design research programs to evaluate, track and improve the quality of patient care.